Job Vacancy

Public Bike Share Sdn. Bhd. is seeking outgoing, high energy, sales-minded people to join our Melaka BikeShare Team. The job vacancies are listed below:
Network Manager
Description:
Hold overall responsibility for Bikeshare operations within Melaka. Responsibilities include, but are not limited to: hiring, training, and managing key operational staff; overseeing station operations; and ensuring all safety and performance standards are met or exceeded.

Responsibilities:
  • Oversee training, scheduling, and management of all staffs at Bikeshare in Melaka to ensure all systems are running at optimal levels. This includes designing schedules and procedures to ensure that required customer service, station and bicycle cleanliness, station maintenance, and rebalancing metrics are met and improved.
  • Maintain a working relationship with Bikeshare Specialists to ensure systems are functional and continuous operational improvement. The maintenance, distribution, and cleanliness of the bicycles and stations are also to be kept track of. Work closely with local authority, enforcement body and third party business partner to ensure the success of Bikeshare project in Melaka
  • Work closely with Customer Service to ensure that customer service needs are handled quickly and efficiently. Ensure that safety-related processes are in place and that all staff follow appropriate safety procedures.
  • Oversee station operations to ensure that all systems are functioning at an optimal level. This includes ensuring that there are enough bicycles at each station and keeping track of rider usage patterns.
  • Assist in occasional public special events and customer outreach to help promote and inform the public of Bikeshare in Melaka.
  • Other tasks and duties, as needed, beyond daily responsibilities.
  • Direct reporting to the PBS Project Manager in HQ
Position Requirements :
  • Applicant must possess at least Diploma or Degree in Engineering, Business or Urban Planning. Basic engineering knowledge is a plus.
  • Good written and oral communication skills in English and Bahasa Melayu. Extra language proficiency is a plus.
  • Good knowledge of MS Office software : Word, Excel and Powerpoint
  • Strong interpersonal, persuasion and negotiation skills. Ability to be both self-directed/independent and to work well in a collaborative team environment.
  • Comfortable in a fast paced, warehouse/shop environment
  • Able to under pressure and short notice.
  • Excitement and interest in bike sharing and cycling is a plus.
  • Full time position.
How to apply?
  • Applicants can email their CV with photo attached and cover letter direct to Titan.Kong@bikeshare.my
  • Please include the desired position in the email subject.
BikeShare Specialist
Description:
Provide operational support through system rebalancing (moving Bikeshare bicycles between stations to prevent stations from being full or empty) and in charge of general bicycle and station maintenance. Keep all stations and bicycles clean and functioning safely by performing regular inspection and maintenance, both station and in the workshop.

Responsibilities:
  • Perform bicycle and station maintenance and repairs as required. Includes cleaning of all Bikeshare bicycles and stations.
  • Redistribution of Bikeshare bicycles from stations with too many bicycles to stations with too few bicycles. At certain times, this may include following a set schedule of priority station needs based on patterns of use and demand analysis.
  • On standby to assist with customer service needs or with stations or bicycles that need immediate attention. For instance, transporting Bikeshare bicycles in need of maintenance to be repaired.
  • Public Engagement: Since this position requires handling of equipment in public places, people may have queries about the Bikeshare system. Outreach will include answering questions, listening to feedback, responding to issues, and passing any necessary information to management. May also work special events to help promote and inform the public of Bikeshare.
  • Other tasks and duties, as needed, beyond daily responsibilities.
  • Direct reporting to the PBS Project Manager.
Position Requirements
  • Applicant must possess at least SPM or Diploma. Basic engineering knowledge is a plus.
  • Good written and oral communication skills in English and Bahasa Melayu. Extra language proficiency is a plus.
  • Good knowledge of MS Office software.
  • Valid driver's license – VDL/CDL (Optional)
  • Ability to be both self-directed/independent and to work well in a collaborative team environment
  • Ability to lift up to 25kg ; cycle up to 30km per day in urban areas; stoop, bend, and stand for long periods
  • Comfortable in a fast paced, warehouse/shop environment
  • Able to under pressure and short notice.
  • Excitement and interest in bike sharing and cycling is a plus.
  • Full time position.
How to apply?
  • Applicants can email their CV with photo attached and cover letter direct to Titan.Kong@bikeshare.my
  • Please include the desired position in the email subject.
Customer Service Executive
Description:
Provide front-line customer support for walk-in customer, BikeShare user, etc. Responsible for the day-to-day handling of customer service inquiries through telephone, and walk-in customer.

Responsibilities:
  • Respond to all customer concerns in a timely and professional manner. Includes correspondence via telephone, and in person.
  • Assist all riders with the highest level of customer support. May be dispatched to certain stations to assist with any issues.
  • Effectively troubleshoot and communicate station or bicycle issues with Bikeshare Specialists.
  • Work closely with ambassadors to ensure that customers are satisfied with service and that all issues are resolved in a timely manner.
  • General customer outreach which include answering questions, listening to feedback, and responding to any issues. May also work special events to help promote and inform the public of Bikeshare.
  • Other tasks and duties, as needed, beyond daily responsibilities.
  • Direct reporting to the PBS Marketing Manager.
Position Requirements
  • Applicant must possess at least SPM or Diploma.
  • At least 1 year(s) of experience in sales, marketing, customer service or any related field is required for this position.
  • Good written and oral communication skills in English and Bahasa Melayu. Extra language proficiency is a plus.
  • Good knowledge of MS Office software.
  • Ability to be both self-directed and to work well in a collaborative team environment
  • Comfortable in a fast paced, warehouse/shop environment
  • Excitement and interest in bike sharing and cycling is a plus.
  • Full time position
How to apply?
  • Applicants can email their CV with photo attached and cover letter direct to Titan.Kong@bikeshare.my
  • Please include the desired position in the email subject.
MBS Ambassador
Description:
As an Ambassador, you will represent the PBS/MBS brand and cycling advocate, have the opportunity to meet new people, learn more about PBS, sell bikeshare day passes and memberships, all while sharing the fun and excitement of bike sharing with locals and visitors.

Responsibilities:
  • Represent the Public Bike Share brand at assigned events and locations which could include bikeshare stations, community events, and other special events in Melaka
  • Sell passes and memberships to locals and visitors
  • Collaborate with the PBS team to determine sales goals, and work to achieve those goals · Communication of success stories, key learnings, operations updates, and event recaps to marketing team
  • Educate customers about Melaka Bike Share including the bike features, removal and return procedures for bikes, kiosk signup and pricing
  • Other duties as assigned.
  • Part time/Full time position
Position Requirements
  • SPM leaver, diploma or equivalent
  • Comfortable in a fast paced
  • Outgoing and energetic
  • Know how to ride a bike
  • Have a smartphone and ability to add and utilize new applications
  • Team-player
  • Excellent communication skills (ability to speak a foreign language is a plus)
  • Ability to take direction and to learn basic facts about the Melaka Bike Share system
  • Self-starter, able to work effectively and reliably with minimal supervision
  • Sales, marketing, or event experience is a plus
  • Excitement and interest in bike sharing and cycling is a plus.
How to apply?
  • Applicants can email their CV with photo attached and cover letter direct to Titan.Kong@bikeshare.my
  • Please include the desired position in the email subject.